Technology Support & Fees

Parents and students seeking technology support can enter a request for support at our D41 Support Center (directions).

As D41 has purchased Chromebooks, protective hard covers have been purchased for the devices. It is expected that these will remain on the Chromebook as they provide a substantial barrier to accidental damage from drops, bangs, overloaded bags, being stepped on, etc. Stickers and adhesives should not be placed directly on the Chromebook as they leave residue that is difficult to remove. Decorations such as name badges, schedules, etc. should be placed on a piece of paper and slid under the protective hard cover. Identifying information (serial numbers, asset tags, etc.) should remain on the device to assist with identification of lost devices.

When a device is damaged, the student needs to bring the Chromebook to the LMC where the damage will be evaluated by the tech department. A temporary loaner device will be provided for the student. If repairs can be completed in-house, they will be done as quickly as possible. If the repairs are more extensive, the Chromebook is shipped to a service center for repair and then returned to the school, usually within 7-10 business days.

**Excessive, repeated, or intentional damage is subject to repair fees.**

Repair Costs for the 24-25 SY:

• Full replacement of Chromebook = $315.00

• Chromebook touchscreen replacement = $120.00

• Chromebook hinge replacement = $85

• Chromebook 65w USB-C charger replacement = $20.00

• Chromebook keyboard only replacement = $17.00

• Chromebook palmrest, keyboard & touchpad replacement = $40.00

• Chromebook case replacement = $20.00

The current Tech Fee is $40.00 (for Hadley students).