Update your Notification Settings (using web browser)

1. From Home, click your name and select Manage Account.
2. Click Notification Settings.
3. Choose your preferred notification settings:
   • Urgent Alerts & Notices: 
     • On: Notifications for Attendance notices, Urgent Alerts, and Auto Notices marked as critical are enabled automatically and cannot be disabled.
   • Posts: 
     • Instant: Notifications are delivered as soon as possible after a post is sent. Note: if both app and text notifications are set to instant, the post will be sent via Smart Notification Delivery. 
     • Digest: Notifications are delivered in the evening in the time zone of the institute.
     • Off: If the user selects Off, no notifications will be delivered to this email/phone/app for the school or district. Note: The Off setting is overridden for urgent alerts. 
   • Direct Messages:
     • Email: Notifications are delivered instantly via email. 
     • Text: Notifications are delivered instantly via text. 
     • App: Notifications are delivered instantly via push. 
   • Alerts & Notices:
     • On: You will receive all Smart Alerts and Auto Notices from this school or district.
     • Off: You will only receive Urgent Alerts and Critical Auto Notices.
        
4. If you have multiple emails or phones listed on your account, set the order of your preferred contacts to receive notifications. Notifications will only be sent to one email and one phone on your account.
   Note: the “Choose Best Match” setting will select the most relevant email and phone to send the notification to. Notifications related to the student/parent will go to the personal email/phone, while notifications intended for staff only will always go to the staff email/phone. Posts sent to both staff and parents will default to the parent email/phone. If "Digest" is selected and there is at least one notification in the Digest that includes parents, the digest will be sent to the parent email. 

Update your Notification Setting (using mobile app)

1. From Home, tap the triple bar menu (≡) in the top left. 
2. Tap Account. 
3. Tap Notifications. 
4. Use the toggle to turn School Alerts on or off. 
   • On: Get all alerts and notices. 
   • Off: Only get urgent alerts and critical notices. 
5. Under Direct Messages, use the toggle to turn on each way you want to be notified: 
   • App: Get a push notification right away.
   • Text: Get a text right away.
   • Email: Get an email right away.
6. Under Posts, use the toggle to turn on each way you want to be notified. You can turn on Mobile, Email, or both. After you turn one on, tap Instant or Digest:
   • Instant: Get a notification as soon as a post is sent. 
   • Digest (recommended): Get one notification a day with all of that day’s posts.
      

On the app, if you have both app and text notifications on, Post notifications will first be delivered to the app with a text backup when needed. Direct Messages and Alerts will still be sent to text.

Note: In order to receive app notifications on your phone, be sure they are enabled in your phone settings. 

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Most of the help articles are available in English and Spanish. To translate into other languages using your web browser, we recommend following these instructions.

How to Translate Help Articles - English / Spanish

Overview of Parent Dashboard - English / Spanish

Overview of the Mobile App Parent Dashboard - English / Spanish

ParentSquare works with your school to keep your contact information accurate. It is important for us to have your current contact details so that we can reach you in the case of an emergency, as well as share important updates and information. Please take the time in ParentSquare (either in your browser or on the mobile app) to verify your contact information and confirm that we have the correct student and school linked to your account. We will be notified of any updates and will use this information to make changes in Skyward as well, so that our data is accurate in both locations.

How to Confirm or Update Your Account Information - English / Spanish

District 41 staff must use their work email for their work ParentSquare account. Please activate your work account, then use "Add Account" to easily switch between your work and parent accounts.

How to Add an Account and Switch Between Multiple Accounts

After you activate your ParentSquare account, you will be able to manage your account settings, including customizing your notification preferences so that you receive messages instantly or in a once-a-day digest format.  Time-sensitive alerts will override your settings to ensure that you receive urgent messages in a timely manner. You can also select the language setting to receive posts, messages and alerts in your preferred language.  

How to Customize Your Account Settings - English / Spanish

For questions relating to your account, student or school, please contact your school directly.

• You can find your school's phone number or submit a contact school form directly from ParentSquare by selecting "?" at the top right corner of your browser and selecting "contact school." 
• On the mobile app, go to the triple bar menu (hamburger menu) in the top left of your device screen and select "contact school."

For questions relating to the use of ParentSquare platform, you can find many answers to your questions in the "help articles" under the "?"